This document contains the full terms and conditions governing the use of the goldencity99 platform by all registered members in Malaysia. Please read carefully before registering or using any of our services.
Last updated: 1 January 2026Our key commitments to every goldencity99 member in Malaysia
One account per player only. Register for free with a valid Malaysian phone number.
Minimum deposit of RM 20 via DuitNow, TNG, FPX, and other Malaysian payment methods. Withdrawals processed within 5 minutes.
All rollover and bonus terms are stated clearly and transparently for each promotion.
Your personal data is protected by 256-bit SSL encryption and will not be shared without your consent.
Deposit limit, loss limit, and cool-off tools are available to all goldencity99 members.
Our Malay-speaking goldencity99 team is available at all times via Live Chat.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "Player") and goldencity99 ("Platform", "we", "us"). By registering for or using any part of the goldencity99 platform, you agree to be fully bound by these Terms. If you do not agree with any part of these Terms, please do not use the goldencity99 platform.
By accessing, registering for, or using the goldencity99 platform in any way, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions, together with our Privacy Policy and all applicable game guidelines. This acceptance is unconditional and applies in full.
Goldencity99 reserves the right to update or modify these Terms at any time. Continued use of the platform after any changes are published will be considered acceptance of the revised terms. It is your responsibility to review this Terms & Conditions page regularly to stay informed of any updates.
Goldencity99 is an entertainment platform intended exclusively for adults. You must be at least 18 years of age to register and use this platform. Goldencity99 reserves the right to request proof of age at any time, and any account found to belong to an underage individual will be terminated immediately, with all account balances withheld from withdrawal pending the outcome of an investigation.
The goldencity99 platform is made available to players located in Malaysia. You are solely responsible for ensuring that your use of this platform complies with all applicable laws and regulations in your region. Goldencity99 is not liable for any legal consequences arising from the use of the platform by players in unauthorised jurisdictions.
Each individual is only permitted to hold one (1) goldencity99 account only. Holding multiple accounts is a serious violation that may result in the termination of all related accounts and the forfeiture of all balances and bonuses. If you find that you have inadvertently created more than one account, please contact the goldencity99 team immediately to resolve the matter.
When registering a goldencity99 account, you are required to provide truthful, accurate, current and complete information. This includes your full name as shown on your Malaysian identity card (MyKad), an active Malaysian mobile number, and any other details requested during registration. goldencity99 reserves the right to request identity verification documents at any time.
You are solely responsible for maintaining the confidentiality of your goldencity99 account password and login credentials. Do not share your login details with anyone, including family members. If you suspect your account has been accessed without authorisation, contact the goldencity99 team immediately via Live Chat.
Goldencity99 may require identity verification before processing a first withdrawal or when unusual activity is detected. This KYC (Know Your Customer) process may involve submitting a copy of your MyKad, proof of address, or other relevant documents. This is a security measure that protects both you and the integrity of the goldencity99 platform.
Goldencity99 accepts the following payment methods for deposits and withdrawals:
The minimum deposit at goldencity99 is RM 20 for all payment methods. There is no fixed maximum deposit limit, although limits may apply depending on your chosen payment method or account verification level. Deposited funds are processed automatically and typically credited to your goldencity99 account within seconds.
The minimum withdrawal at goldencity99 is RM 50. Standard withdrawals are processed within under 5 minutes via DuitNow or your registered Malaysian payment method. Withdrawals exceeding RM 10,000 may require additional verification and longer processing times.
All financial transactions on goldencity99 must use legitimate funds that belong to you. goldencity99 maintains a strict anti-money laundering (AML) policy, and any suspicious transactions will be investigated. goldencity99 is not liable for any fees or charges imposed by third-party payment service providers.
Goldencity99 offers a variety of bonuses and promotions from time to time, including welcome bonuses, weekly cashback, deposit rebates and periodic promotions for specific game categories such as blackjack, football Sports Betting, e-sports MLBB and lottery. All bonuses are subject to the specific conditions stated in their respective promotional terms.
All goldencity99 bonuses are subject to rollover requirements before any bonus winnings can be withdrawn. The exact rollover conditions are stated in each promotion. For example, a RM 188 bonus with a 20x rollover requirement means you must wager a total of RM 3,760 before the bonus balance becomes eligible for withdrawal.
Goldencity99 operates a sophisticated bonus abuse detection system. Any attempt to manipulate the bonus system — including opening multiple accounts to claim bonuses repeatedly, sharing bonuses between accounts, or employing betting strategies specifically designed to exploit promotions with minimal risk — constitutes a breach of these Terms. Goldencity99 reserves the right to forfeit bonuses and close accounts in such cases.
All games on goldencity99 — including live blackjack, table games, poker, and slots — use a Random Number Generator (RNG) that is independently audited by recognised third-party certification bodies. The RTP (Return to Player) value for each game is published and can be verified within the game settings. Goldencity99 does not manipulate game outcomes in any way.
All sports bets placed on goldencity99 — including Malaysia Super League football, EPL, Malaysia Open badminton, MPL MY e-sports (MLBB), and over 30 other sports — are subject to sport-specific betting rules. Displayed odds are live and subject to change until a bet is confirmed. Confirmed bets cannot be cancelled or amended except under circumstances specified in goldencity99's sports betting terms.
In the event of a dispute regarding a betting or game outcome, goldencity99's decision shall be final once the investigation is complete. All live games are recorded, and these recordings may be used as evidence in dispute cases. Appeals must be submitted through goldencity99's customer support team within 72 hours of the original decision.
In the event of a technical disruption, internet disconnection, or system failure during an active game, goldencity99 will endeavour to resolve the matter fairly based on system records. Goldencity99 is not liable for losses caused by technical issues on the player's end, including internet connectivity problems, device malfunctions, or application errors not attributable to goldencity99.
The following activities are strictly prohibited on the goldencity99 platform and may result in immediate account termination and forfeiture of balances:
Goldencity99 is committed to protecting the privacy of all our players. The collection, use, and protection of your personal data is governed by the separate goldencity99 Privacy Policy, which is incorporated into these Terms by reference.
Goldencity99 collects the information necessary for platform operations, including registration details, transaction history, game records, and platform usage data. All data is handled in accordance with the highest security standards.
All personal data and financial transactions on goldencity99 are secured with 256-bit SSL encryption. Goldencity99 will not sell, rent, or disclose your personal information to any third party without your consent, except where required by law or legal process.
Goldencity99 is committed to responsible gaming and the well-being of all our players. We provide a range of tools to help players stay in control of their gaming activity.
Goldencity99 takes the protection of minors extremely seriously. All players must be 18 years of age or older. goldencity99's age verification process is rigorous, and any account found to belong to an underage individual will be terminated immediately.
If you need support regarding your gaming habits or those of someone you know, please visit Responsible Gaming page goldencity99 for additional support resources and guidance.
To the fullest extent permitted under applicable Malaysian law, goldencity99 shall not be liable for any loss, damage, claim or expense arising from or in connection with the use of the platform, including:
You may close your goldencity99 account at any time by contacting our support team via Live Chat or email. Before closing your account, please ensure that all pending withdrawals have been processed and any bonus rollover requirements have been fulfilled. Any remaining balance after the account closure process will be returned to you via your registered payment method.
Goldencity99 reserves the right to suspend or terminate any player's account at any time and without prior notice under the following circumstances:
In the event of a legitimate account closure (not arising from a breach), any eligible account balance will be returned to the player within a reasonable timeframe.
Goldencity99 reserves the right to amend, update, or replace these Terms & Conditions at any time at our sole discretion. Where significant changes are made, goldencity99 will endeavour to provide reasonable notice to members via their registered email address or in-platform notification.
Amended Terms take effect immediately upon publication on the goldencity99 website, unless a different effective date is specified. Your continued use of the goldencity99 platform following any changes constitutes your acceptance of the revised Terms.
The "Last Updated" date shown at the top of this page reflects when these terms were most recently reviewed or revised. It is your responsibility to check this page periodically.
If you have any questions, concerns, or complaints regarding these goldencity99 Terms & Conditions, or any aspect of our services, please contact us through the following channels:
Goldencity99's Bahasa Malaysia-speaking customer support team is ready to assist you with professionalism and care — most issues are resolved within minutes via Live Chat.
For questions regarding our privacy policy and data protection practices, please refer to Privacy Policy us. For information on responsible gaming, self-control tools, and support, please visit Responsible Gambling us. For frequently asked questions about using the platform, visit FAQ us.
Sign up for free and enjoy a transparent, secure online entertainment platform built for Malaysian players — with 24/7 Bahasa Malaysia support and all major local payment methods.
By registering, you confirm that you are 18 years of age or older and agree to goldencity99's Terms & Conditions.